Frequently Asked Questions

Creating an account is quick and simple! Click the Sign Up button in the top navigation bar or visit signe.html. Enter your username, email address, and choose a secure password. Having an account allows you to track past orders, save items to your favorites list, and enjoy an expedited checkout experience.

Browse our catalog, click on any product to view full details and images, and click Add to Cart or Acheter Maintenant (Buy Now). In the checkout drawer, enter your full name, Moroccan telephone number, delivery address, and select your city. Click Confirmer la Commande to finalize your order.

We strive to keep our live product catalog fully synchronized with warehouse stock levels. If an item sells out before your order is confirmed, our customer care agent will notify you during the telephone confirmation call to offer an alternative or cancel the item.

All prices on Stromax are expressed in Moroccan Dirhams (MAD / DH) and include all applicable standard taxes. What you see in your checkout total is the exact amount due in cash upon delivery.

We operate exclusively with Cash on Delivery (COD) across all Moroccan regions. You do not need to enter bank cards or make online payments. You simply pay the exact order total in cash directly to the courier agent when your parcel is delivered to your door.

After submitting your order on the website, our customer support team will initiate a phone call or WhatsApp message to confirm your delivery address, verify product selection, and ensure you are available for delivery. Once verified, your order status is updated to confirmed and prepared for dispatch.

The expected delivery timeframe is 24 to 48 hours following telephone confirmation of your order. Deliveries in major cities like Casablanca, Rabat, Marrakech, Tanger, Fès, and Agadir frequently arrive within 24 hours. For more details, consult our Shipping Policy.

Stromax regularly offers Free Delivery promotions on catalog orders. When free shipping applies, the shipping line in your checkout displays "GRATUITE" (0.00 DH). Any delivery charges are always clearly shown before you confirm your order, with zero hidden fees at delivery.

Every order is assigned a unique tracking reference (e.g. ORD-XXXX). If you have an account, you can monitor your order status in your profile dashboard. Additionally, the courier driver will call you directly prior to arrival to coordinate delivery.

Yes! You can cancel your order free of charge at any point prior to shipment dispatch. Simply call us at 0781 992 178 or inform our agent during the telephone confirmation call. Once an order is dispatched and in transit with the courier, it cannot be cancelled.

No. As a clear commercial policy, Stromax does not offer voluntary returns or product exchanges for customer change of mind once an order is delivered and accepted. We encourage all customers to inspect their package with the courier upon delivery. Please read our full Returns & Exchanges Policy.

Stromax does not provide voluntary refunds for ordinary completed purchases. Refunds or reimbursements are issued exclusively in circumstances mandated by Moroccan consumer protection law (such as verified latent manufacturing defects or non-conforming goods that cannot be replaced). See our Refund Policy.

If you notice damage or an incorrect item upon delivery, refuse the parcel directly with the courier. If discovered upon opening, contact us within 24 to 48 hours of receipt by calling 0781 992 178 or emailing stromax@stromax.store with photographs of the product and shipping label.

You can reach our Moroccan customer care team directly by calling 0781 992 178, by emailing stromax@stromax.store, or via direct message on Instagram @stromax1.

We adhere strictly to Moroccan Law No. 09-08 and CNDP guidelines. Your contact and delivery details are used solely to fulfill your order and are shared only with authorized couriers for delivery purposes. We never sell your data to third-party advertisers. Read our Privacy Policy.

Stromax only uses essential cookies and local storage to keep your session secure, remember items in your shopping cart, and record your cookie banner preferences. We do not use intrusive cross-site advertising trackers. See our Cookie Policy.