Returns & Exchanges Policy

As a matter of general commercial policy, Stromax does not offer voluntary product returns or product exchanges once an order has been successfully delivered and accepted by the customer.

Furthermore, the store does not accept responsibility for products after successful handover and receipt by the customer, except where applicable statutory consumer protection legislation requires otherwise.

Due to fast-moving inventory and the logistics involved with Cash on Delivery courier operations across Morocco, we do not provide voluntary returns, size swaps, or color exchanges because a customer has changed their mind, decided they no longer need the item, or ordered an incorrect variation by mistake.

All sales become final upon physical receipt and settlement with the delivery agent, subject strictly to the statutory exceptions outlined below.

Because voluntary returns are not offered, customers are strongly advised to carefully review all product descriptions, dimensions, technical specifications, and compatibility details before placing an order.

When our customer support agent contacts you for your telephone verification prior to shipment dispatch, please take that opportunity to confirm all order specifications, quantities, and delivery instructions. You may freely cancel or adjust your order during this verification step.

If the exterior packaging is visibly crushed, torn, opened, or shows signs of severe transit damage, or if the product delivered clearly does not correspond to what was ordered, you are entitled to refuse receipt directly with the courier without paying.

Our policy strictly differentiates between a simple customer change of mind and situations involving non-conforming or damaged products:

If you discover a manufacturing defect or an incorrect item upon opening your parcel, you must notify Stromax within 24 to 48 hours of receipt:

1. Contact our team via phone at 0781 992 178 or email at stromax@stromax.store.
2. Provide your order reference number, destination city, and full name.
3. Send clear photographs or a short video demonstrating the defect, damage, or discrepancy alongside the original packaging and shipping label.
4. Once verified by our quality department, we will arrange an exchange replacement or appropriate statutory remedy.

Stromax does not claim to be exempt from statutory legal responsibilities. Nothing in this policy excludes, limits, or removes mandatory consumer protections guaranteed under applicable Moroccan legislation, in particular:

• Legal Warranty Against Hidden Defects (Garantie des vices cachés): Pursuant to Articles 549 et seq. of the Moroccan Code of Obligations and Contracts (DOC), products sold are guaranteed against hidden defects that render them unfit for their intended purpose.
• Conformity Obligations: Under Moroccan Law No. 31-08 enacting consumer protection measures, the customer is entitled to receive goods conforming to the essential characteristics agreed upon at the time of purchase.

Our customer service team is available to assist you with any questions regarding product condition or order issues: